Not every business needs ongoing managed IT support. Sometimes you simply want a reliable IT company you can call when you need help.
Your business might already have someone who looks after the day-to-day IT. You might be comfortable managing most things yourself. Or perhaps you simply don't need enough support to justify an ongoing service.
That's absolutely fine.
Ad-hoc IT Support gives you somewhere to turn when you do need assistance, without paying for a level of support your business doesn't need.
Many issues can be resolved remotely, which can be the quickest way to investigate and get someone working again. When something needs hands-on attention, on-site support can also be arranged.
Ad-hoc support isn't only for when something breaks. You can also use GWBTec when you need a second opinion or straightforward advice.
Perhaps you're considering new computers, changing software, improving your WiFi, taking on more staff or you've received a technology proposal and aren't sure whether it's right for your business.
Choosing ad-hoc support doesn't mean starting from scratch every time you contact us. We still want to get to know your business and build an understanding of your technology over time.
You might not need fully managed IT support, but that doesn't mean your technology has to be completely reactive.
Managed support may be worth considering if technology is taking up too much of someone's time, staff need more consistent help, you want someone actively looking after your IT or the business is growing and needs more structured support.
There's no pressure to change. If ad-hoc support continues to work for your business, we'll continue supporting you that way.
No. That's the point of Ad-hoc IT Support. You contact us when you need assistance.
Yes. Tell us what's happening and we'll let you know whether it's something we can assist with.
Yes. This can work well for businesses that don't need fully managed support but still want better device protection or monitoring.
Absolutely. Ad-hoc support isn't limited to troubleshooting.
You don't need a contract. You don't need to know what's wrong. Tell us what's happening or what you're trying to achieve and we'll take it from there.
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